Vibe Fit app support

The apps

Getting started and signing in

• There is no self sign-up. Your gym creates your account. Members get an activation code from the front desk or an invitation link; staff get an invitation from their manager.
• Signing in: use the phone number or email your gym has on file, and your password.
• Forgot your password? Tap "Forgot password" on the sign-in screen and you will get a code by email, valid for one hour. If you have no email on file, ask your gym's front desk to reset it.
• Activation code not working? Check it is typed exactly, or ask the front desk for a new one.

Common issues

• No notifications: turn them on in the app's notification settings and in your device settings.
• My membership details are wrong: packages, dates, and payments are recorded by your gym, so ask the front desk to correct them.
• The scanner won't read a code (Staff App): allow camera access and ask the member to raise their screen brightness.
• I lost my phone: sign in on another device and sign the old one out from the devices list in your account, or ask your gym.

Contact us

Your gym's front desk can answer most questions about memberships, bookings, and payments. For problems with the app itself: WhatsApp +20 155 556 5498 or hi@vibe-platforms.com. Include your gym's name and your device type.

Privacy and account deletion

Read the Privacy Policy and Terms of Use. To delete your account, see Delete Account.