Delete your Vibe Fit account

For users of the Member App (Vibe Fit) and the Staff App (Vibe Fit Staff) by Vibe Technology.

Last updated:

Gym members — the Vibe Fit app

In the app

  1. Open the Vibe Fit app and sign in.
  2. Go to Profile → Delete my account.
  3. Confirm. You get a confirmation in the app, and the deletion is completed within 30 days.

Without the app

Ask your gym's front desk, or email hi@vibe-platforms.com from the email or phone number on your account, with your name and your gym's name.

Gym staff — the Vibe Fit Staff app

Staff accounts are created and closed by the gym's manager. To delete your account:

  1. Ask your manager to close your account and delete your data, or
  2. Email hi@vibe-platforms.com from the email or phone number on your account, with your name and your gym's name, and we will arrange the deletion with your gym within 30 days.

What is deleted and what is kept

Deleted: your account and sign-in, phone number and email, health profile, workout and nutrition plans and your logs, measurements and progress photos, messages and posts, details of guests you invited, and notification tokens and device sessions.

Kept only as long as the law requires: receipts and financial records, club entry history, and for staff, work and pay records. They are used for nothing else and are deleted when that period ends.

Backups: deleted data may remain in encrypted backups for up to 12 months before they rotate out automatically.

Good to know

  • Deleting your account does not cancel or refund your membership automatically. Talk to your gym about your membership.
  • We may ask you to verify your identity before deleting, to protect your account.
  • Want to delete only some data (for example progress photos or your health profile)? Use Profile → Privacy request in the app, or email us.
  • Requested a demo on this website and want your details removed? Email hi@vibe-platforms.com.

See also the Privacy Policy.